They should have stipulated the time frame you have to pay at the bottom of the letter, generally 14 days.

contact the company whos wanting bailiff fees and tell them the debt is paid in full, and you want no further communication with the company other than a statement detailing a £0 balance on the account and confirmation it has been settled. Any further contact regarding bailiff fees will be treated as harrassment considering the check was paid and cashed on …… Tell them you are not prepared to pay for their mistake and as the balance was paid before bailiffs called, it it now their bill.

Keep a record of who you speak to, what they say, the bailiffs that called, the date and time of that and anything regardin the payment and cashing of the cheque.

good luck, dont back down and dont pay anything else.If the payment had been made (and cheque cashed) on a day prior to the bailiff calling …then they should not charge you call out fees.
However – they are perfectly entitled to charge you some admin fees.
If you are sure this is bailiff call out fees – then (1) check in with CAB and (2) send a registered letter to the agency office asking for confirmation that they are willing to drop the fee – as the visit was inappropriate and unnecessary.

Good luck

 

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